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Contact Us

Using this special form creates a new case in our customer service management system.

This allows us to fast-track your issue by sending it to the most appropriate customer service representative.

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Other Contact Options

Customer Care

We're here to help you with questions about our products. Please have the serial number of your product, and microchip numbers of your pets (if you have a microchip-operated product) to hand when you call us.

0800 012 4511

support

Mon-Fri: 8am - 5:00pm

Postal Address

Sure Petcare (SureFlap Ltd), Ground Floor, Building 2030

Cambourne Business Park, Cambourne

Cambridge CB23 6DW

United Kingdom

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SureFlap Ltd is a UK registered company. SureFlap Ltd trades as Sure Petcare. Registered No.06399085

©2024 Merck & Co.Inc. Rahway, NJ, USA and its affiliates. All rights reserved.

Disclaimer: Sure Petcare products are not intended to diagnose, cure, treat or prevent diseases or conditions and do not replace veterinary care.