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Customer Care

We're here to help you with questions about our products. Please have the serial number of your product, and microchip numbers of your pets (if you have a microchip-operated product) to hand when you call us.

Our opening hours for phone calls are Mon – Friday 9:00 AM-4:00 PM

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Postal Address

Sure Petcare (SureFlap Ltd), Ground Floor, Building 2030

Cambourne Business Park, Cambourne

Cambridge CB23 6DW

United Kingdom

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SureFlap Ltd is a UK registered company. SureFlap Ltd trades as Sure Petcare. Registered No.06399085

©2024 Merck & Co.Inc. Rahway, NJ, USA and its affiliates. All rights reserved.

Disclaimer: Sure Petcare products are not intended to diagnose, cure, treat or prevent diseases or conditions and do not replace veterinary care.