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Contact Us
Using this special form creates a new case in our customer service management system.
This allows us to fast-track your issue by sending it to the most appropriate customer service representative.
Submit an enquiry or report a product security issue
Other Contact Options
Customer Care
We're here to help you with questions about our products. Please have the serial number of your product, and microchip numbers of your pets (if you have a microchip-operated product) to hand when you call us.
Our opening hours for phone calls are Monday to Thursday from 8.00 am to 5.00 and Friday from 8.00 am to 4.00pm
If you are in the US contact: 1-855-461-4740
Mon-Fri: 8.30am -5.30 pm EDT
Trade
If you are a retailer or a vet, speak to one of our team about trade enquiries.
Postal Address
Sure Petcare (SureFlap Ltd), Ground Floor, Building 2030
Cambourne Business Park, Cambourne
Cambridge CB23 6DW
United Kingdom
