Pet door curfew mode gives peace of mind to cat owner

12th December 2019

Karen has been a Sure Petcare customer since 2009. She first owned a SureFlap Microchip Cat Door before moving onto a SureFlap Microchip Pet Door. As part of our 10th Anniversary campaign, we got in touch with her to find out how she has been getting on.

Can you tell us a bit about the cats you have owned since you became a Sure Petcare customer?

Originally I owned a black male cat who was very intolerant of any intruders, of which we were getting quite a few. He charged at the cat door and broke it, so I had to replace it and that is how I came to buy a SureFlap Microchip Cat Door. He died and now I have a gorgeous ginger boy called Thorne. He is quite nervous and knowing that no other cats can enter the house has given me peace of mind.

Do you still have the original product you purchased?

No, Thorne is large and I wanted to have the curfew option so I decided to upgrade to the SureFlap Microchip Pet Door.

How has the product helped you?  What problem has it solved?

My cat stays in at night and it's great to have the curfew mode, so I don’t have to worry about remembering to open or close it. I know he is safe and no other cats can enter the house. He doesn't wear a collar, so I have not worried about him getting locked out.

Have you ever contacted our customer care team and if so, what did you think of the service you received?

Yes, the knobs fell off my original cat door due to wear and tear and they were replaced free of charge. I was very impressed with the level of care and the speed at which the parts were sent out.

Is there any other feedback you would like to share?

I am so impressed with my pet door. The curfew mode is excellent and it's great having a larger door for fuller figured cats!