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Thank you for submitting your product return request and we are sorry to hear that your SureFlap product has not been performing as expected. 

A member of our customer care team will contact you shortly to advise you on whether we can easily fix the fault, or whether a spare part or replacement unit is required. In the meantime if you wish to contact our customer care team directly, please call 1-855-461-4740 or email support@sureflap.com.

Thank you for  your patience - we will do our best to get the problem resolved for you as soon as possible. 

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Intervet Inc. Trading as Sure Petcare. Registered No.06399085

©2024 Merck & Co. Inc. Rahway, NJ, USA and its affiliates. All rights reserved.

Disclaimer: Sure Petcare products are not intended to diagnose, cure, treat or prevent diseases or conditions and do not replace veterinary care.