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Videos


Products Overview

Getting started with the SureFlap Microchip Cat Flap

Getting started with the SureFlap Microchip Cat Flap

Discover how to learn your cat's microchip into the SureFlap Microchip Cat Flap. Have some tasty treats to hand for your cat to make the process easier.

Setting up the SureFeed Microchip Pet Feeder

Setting up the SureFeed Microchip Pet Feeder

Learn how to insert the batteries, open and close the lid and programme your cat's microchip into the SureFeed Microchip Pet Feeder.

SureFeed Sealed Pet Bowl Overview

SureFeed Sealed Pet Bowl Overview

Find out how the Sealed Pet Bowl's motion-activated lid can keep your cat's food fresher for longer.

Animo

Animo

The lifelong activity tracker and behaviour monitor for dogs.

The SureFeed Microchip Pet Feeder Connect

The SureFeed Microchip Pet Feeder Connect

Keep track of your pet’s feeding habits

Installation

Installing the SureFlap Microchip Cat Flap in glass

Installing the SureFlap Microchip Cat Flap in glass

To install the cat flap in glass, you will need to contact a glazier to supply you with a pane of glass containing a pre-cut hole. Watch this video to learn how to install the cat flap into the pre-cut hole, using a cat flap mounting adaptor.

Installing the SureFlap Microchip Pet Door in a door

Installing the SureFlap Microchip Pet Door in a door

The pet door can be installed in all types of doors. Watch this step by step video to learn how to install the pet door yourself using a drill and jigsaw.

Installing the SureFlap Microchip Cat Flap in a door

Installing the SureFlap Microchip Cat Flap in a door

The cat flap can be installed in all types of doors. Watch this step by step video to learn how to install the pet door yourself using a drill and jigsaw.

Installing the SureFlap Microchip Pet Door in glass

Installing the SureFlap Microchip Pet Door in glass

To install the pet door in glass, you will need to contact a glazier to supply you with a pane of glass containing a pre-cut hole. Watch this video to learn how to install the pet door into the pre-cut hole, using a cat flap mounting adaptor.

General

Microchipping a cat

Microchipping a cat

A microchip is the size of a grain of rice, which is inserted under the skin using a syringe. The procedure is quick and simple and does not require an anesthetic.

Customer Support

Replacing the motor on your SureFlap Microchip Pet Door

Replacing the motor on your SureFlap Microchip Pet Door

The motor cartridge can easily be replaced by removing the front frame of the pet door.

Replacing the rotary lock on the SureFlap Microchip Cat Flap

Replacing the rotary lock on the SureFlap Microchip Cat Flap

Find out how to replace the rotary lock using a teaspoon.

Replacing the front frame on the SureFlap Microchip Cat Flap

Replacing the front frame on the SureFlap Microchip Cat Flap

Watch this video to find out how to replace the old front frame with a new one in a few simple steps.

Replacing the door on the SureFlap Microchip Cat Flap

Replacing the door on the SureFlap Microchip Cat Flap

Find out how to remove the front frame of the cat flap in order to replace the clear plastic door.

Replacing the catch pad on the SureFlap Microchip Cat Flap

Replacing the catch pad on the SureFlap Microchip Cat Flap

Watch this video to find out how a new catch pad can be applied using a pair of tweezers.

Maintenance

How to clean your SureFlap Microchip Pet Door

How to clean your SureFlap Microchip Pet Door

Find out how to clean your pet door properly to ensure that it continues to function as it should.

How to tell if the batteries need replacing on the SureFlap Microchip Cat Flap

How to tell if the batteries need replacing on the SureFlap Microchip Cat Flap

If the LED light starts flashing red every five seconds, this is an indicator that you need to replace the batteries.

Learning your cat into the SureFlap Microchip Cat Flap

Learning your cat into the SureFlap Microchip Cat Flap

One-button programming makes it easy to learn your cat into the cat flap.

Learning a standard cat into the DualScan Microchip Cat Flap

Learning a standard cat into the DualScan Microchip Cat Flap

This video outlines how to programme a cat you want to let out of your DualScan Microchip Cat Flap.

Locating the serial number on the SureFlap Microchip Cat Flap

Locating the serial number on the SureFlap Microchip Cat Flap

The serial number can be found on the underside of the battery cover lid.

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SureFlap Ltd is a UK registered company. SureFlap Ltd trades as Sure Petcare. Registered No.06399085

©2025 Merck & Co.Inc. Rahway, NJ, USA and its affiliates. All rights reserved.

Disclaimer: Sure Petcare products are not intended to diagnose, cure, treat or prevent diseases or conditions and do not replace veterinary care.